Empowerment Series: Understanding Generalist Practice 8th Edition by Karen K. Kirst-Ashman, ISBN-13: 978-1305966864

Description

Empowerment Series: Understanding Generalist Practice 8th Edition by Karen K. Kirst-Ashman, ISBN-13: 978-1305966864

[PDF eBook eTextbook]

• Publisher: ‎ Cengage Learning; 8th edition (January 1, 2017)
• Language: ‎ English
• 704 pages
• ISBN-10: ‎ 9781305966864
• ISBN-13: ‎ 978-1305966864

Organized around the coherent and cohesive Generalist Intervention Model, this guide to generalist social work practice incorporates the knowledge, skills, and professional values you need to work with individuals and families, as well as the foundation to work with groups, communities, and organizations. Updated to reflect current topics and practice, the book focuses on micro levels of social work practice while also discussing the interrelationship among the micro, mezzo, and macro levels. Part of the Brooks/Cole Empowerment Series, UNDERSTANDING GENERALIST PRACTICE, 8th Edition, clearly identifies content related to the latest Council on Social Work Education (CSWE) Educational Policy and Accreditation Standards (EPAS) with icons throughout the text. Learning objectives, which are correlated to chapter headings and summaries, guide your reading and reinforce your understanding.

Table of Contents:

Contents

Preface

Chapter 1: Introducing Generalist Practice: The Generalist Intervention Model

Introducing Generalist Practice

LO 1-1 Social Work Is Unique

Focus On Any Problem

Targeting The External Environment For Change

Advocacy

Professional Values And Ethics

Partnerships With Clients

Adherence To Professional Standards

LO 1-2 What Is Generalist Practice

The Definition Of Generalist Practice

LO 1-3 Defining Generalist Practice: An Eclectic Knowledge Base

An Eclectic Knowledge Base: Fields Of Practice

LO 1-4 An Eclectic Knowledge Base: Systems Theory

Major Concepts In Systems Theory

LO 1-5 An Eclectic Knowledge Base: The Ecological Perspective

Ecological Terms

Similarities Between Systems Theory And The Ecological Perspective

Differences Between Systems Theory And The Ecological Perspective

Which Perspective Is Best

An Eclectic Knowledge Base: Human Behavior And The Social Environment

Critical Thinking Questions 1.1

An Eclectic Knowledge Base: Social Welfare Policy And Policy Practice

An Eclectic Knowledge Base: Social Work Practice

An Eclectic Knowledge Base: Research-informed Practice And Practice-informed Research

Necessary Research Skills For Social Workers

An Eclectic Knowledge Base: Values And Principles That Guide Generalist Practice

LO 1-6 Defining Generalist Practice: Professional Values And Ethics

Critical Thinking Question 1.2

LO 1-7 Defining Generalist Practice: Application Of A Wide Range Of Practice Skills To Target System

Generalist Practice Skills For Working With Individuals (Micro Skills)

Generalist Practice Skills For Working With Groups (Mezzo Skills)

Generalist Practice Skills For Working With Families (Micro/Mezzo Skills)

Generalist Practice Skills For Working In And With Organizations And Communities (Macro Skills)

LO 1-8 Defining Generalist Practice: Emphasis On Client Empowerment, Strengths, And Resiliency

The Strengths Perspective

Resiliency: Seeking Strength Amid Adversity

LO 1-9 Defining Generalist Practice: The Significance Of Human Diversity

Intersectionality Of Diverse Factors

The Potential For Discrimination And Oppression

Achievement Of Cultural Competency

LO 1-10 Defining Generalist Practice: Advocacy And The Pursuit Of Social, Economic, And Environment

Defining Generalist Practice: Work Within An Organizational Structure

LO 1-11 Defining Generalist Practice: Assuming Many Professional Roles

LO 1-12 Defining Generalist Practice: Critical Thinking Skills

“Facts” May Not Be True

The Widespread Application Of Critical Thinking

Critical Thinking Questions 1.3

LO 1-13 Defining Generalist Practice: Research-informed Practice

LO 1-14 Defining Generalist Practice: Planned Change

LO 1-15 The Generalist Intervention Model (gim

Planned Change Steps In GIM

Step 1. Engagement: Engage The Client System

Step 2. Assessment: Assess The Client And Situation

Step 3. Planning: Formulate A Plan For The Intervention Process

Step 4. Implementation: Put The Plan Into Action

Step 5. Evaluation: Evaluate Results And Effectiveness

Step 6. Termination: Conclude The Planned Change Intervention Process

Step 7. Follow-Up: Reexamine The Situation And Progress Made

Other Practical Generalist Skills: A Perspective On The Rest Of The Text

Chapter Summary

Competency Notes

Highlight

1.1 Social Work, Social Work Education, And Educational Policy

1.2 Concepts In The Definition Of Generalist Practice

1.3 Summary Of Some Of The Major Terms In Systems Theory And The Ecological Perspective

1.4 Evidence-Based Practice

1.5 Achieve Competency In Ethical Practice By Applying Ethical Standards

1.6 Learn To Make Difficult Ethical Decisions

1.7 The Macro-Level Approach

1.8 Dimensions Of Diversity

1.9 Pitfalls To Critical Thinking

Chapter 2: Practice Skills For Working With Individuals

Introduction

Skills For Working With Individuals And The Generalist Intervention Model (GIM)

LO 2-1 Interviewing Techniques: Important Interpersonal Skills

Beginning The Worker-Client Relationship

LO 2-2 Verbal And Nonverbal Behavior

Eye Contact

Attentive Listening

Facial Expressions

Body Positioning

Critical Thinking Questions 2.1

LO 2-3 Warmth, Empathy, And Genuineness

Warmth

Empathy

Critical Thinking Question 2.2

Genuineness

Critical Thinking Questions 2.3

LO 2-4 Client Self-Determination And Empowerment

LO 2-5 How Do You Begin An Interview?

The Interview Setting

How To Dress For The Interview And For The Job

Thinking Ahead About An Interview With A Client

Initial Introductions

Alleviating The Client’s Anxiety

Portraying Confidence And Competence

Beginning Statement Of Purpose And Role

LO 2-6 Conducting The Interview

Verbal Responses To The Client

Interviewing, Specific Techniques, And The Planned Change Process

LO 2-9 Critical Thinking: Challenges In Interviewing

LO 2-10 Dealing With Diversity: Cross-Cultural Awareness In Interviewing

Silence In The Interview

Critical Thinking Questions 2.4

Confronting Clients

Involuntary Clients

Suspicion Of Untruth

LO 2-12 Terminating The Interview

LO 2-13 Using Micro-Practice Skills In Multiple Roles

Chapter Summary

Competency Notes

Highlights

2.1 Practicing Empathic Responses

2.2 Using Direct And Indirect Questions

LO 2-7 2.3 Ethnographic Interviewing

2.4 Critical Thinking: Telling A Client What To Do

LO 2-8 2.5 The Significance Of Clients’ Strengths

LO 2-11 2.6 Spirituality And Religion

2.7 Handling Hostility

Chapter 3: Practice Skills For Working With Groups

LO 3-1 The Benefits And Functions Of Treatment And Task Groups

Benefits Of Groups

Critical Thinking Questions 3.1

Differentiating Types Of Groups

Task Groups

Treatment Groups

LO 3-2 Professional Roles In Groups

Broker

Mediator

Educator

Facilitator

LO 3-3 Theoretical Frameworks In Group Assessment, Intervention, And Evaluation

Group Development

Group Culture, Norms, And Power

Group Size And Composition

Duration

LO 3-4 Problem-Solving And Decision-Making Approaches With Groups

Consensus Decision Making

Compromise

Decision Making By Majority

Rule By An Individual

Persuasion By A Recognized Expert

Averaging Of The Opinions Of Individual Group Members

Persuasion By A Minority Of The Group

Nominal Group Technique

Brainstorming

Parliamentary Procedure

Critical Thinking And Groups

Critical Thinking Questions 3.2

Group Functions And Roles

Task Roles

Maintenance Roles

Nonfunctional Roles

LO 3-5 Using Empathy And Other Interpersonal Skills With Groups

Groups And The Generalist Intervention Model (GIM)

Critical Thinking Questions 3.3

Intervention Skills For Task And Treatment Groups

Conflict Resolution

Modeling And Coaching

Team Building

Confrontation

Consultation

Coordination

Using Structure

Chapter Summary

Competency Notes

Highlights

3.1 Engaging In Research-Informed Practice: A Participatory Action Research Group

3.2 Advocating For Human Rights And Social Justice: Social Action

3.3 Intervening With A Group: Stages In Teen Group Therapy

3.4 Multidisciplinary Frameworks: Approaches To Decision Making

3.5 The Family Treatment Program: Recognizing Conflict

3.6 That Is Not What I Said: Assessing Conflict

3.7 Square Peg In A Round Hole: Choosing A Strategy

3.8 Teaching Disciplinary Techniques: Modeling And Coaching

Chapter 4: Skills For Working With Organizations And Communities

Engaging With Organizations And Communities

Defining Macro Practice

LO 4-1 The Organizational Context Of Practice

Recognizing Professional-Organizational Conflicts

Considering Limitations And Risk Assessment

Critical Thinking Questions 4.1

Theoretical Frameworks For Organizational And Community Change

LO 4-2 Identifying Potential Interventions, Including Policy/Planning, Capacity Development, And So

Policy/Planning

Capacity Development

Social Advocacy

LO 4-3 Using Empathy, Interpersonal Skills, And Group Skills In Macro Practice

Employing Group Skills For Organizational And Community Change

LO 4-4 Utilizing Effective Macro-Practice Skills

Evaluating Results

Fund-Raising

Budgeting

Critical Thinking Questions 4.2

Negotiating

Mediating

Influencing Decision Makers

Critical Thinking Questions 4.3

Needs Assessment

Planning

Working With Coalitions

LO 4-5 Identifying Professional Roles In Organizational And Community Change

Initiator

Negotiator

Advocate

Mediator

Spokesperson

Organizer

Consultant

Theoretical Frameworks: Generalist Intervention Model (GIM) In Macro Practice

Chapter Summary

Competency Notes

Highlights

4.1 Recognizing Ethical Conflicts: When The Agency You Work For Is Part Of The Problem

4.2 Advancing Social Justice

4.3 Saving A Community: A Task Group At Work

4.4 Petitioning Works

4.5 Embarrassing A Landlord

4.6 Communication Skills: Letter-Writing Strategies

Chapter 5: Engagement And Assessment In Generalist Practice

LO 5-1 Engagement And Assessment With Various-Size Systems

Engagement

Greeting The Client

Demonstrating Effective Attending Skills

Discussing Agency Services And Client Expectations

Deciding If The Agency And Worker Can Help

Offering Agency And Worker Services To The Client

Orienting The Client To The Helping Process

Completing Required Paperwork

LO 5-2 Assessment

Approaching Assessment

Critical Thinking Questions 5.1

Achieving The Goals Of Assessment

LO 5-3 Assessing From A Micro Practice Perspective

Defining Problems And Issues

LO 5-4 Assess Client Strengths And Limitations

Resistance In Assessment

Critical Thinking Questions 5.2

Which Problem Should You Work On

Collecting, Organizing, And Interpreting Client Data

LO 5-5 Utilize Micro-Assessment Tools

Family Assessment

LO 5-6 Working With Families Following Assessment

LO 5-7 Effectively Use Home Visits For Assessment

LO 5-8 Task And Treatment Group Assessment

Potential Sponsorship

Group Membership

Ongoing Group Assessment

Assessment In Macro Practice

LO 5-9 Assessment Tools To Determine Community And Neighborhood Needs

Critical Thinking Questions 5.3

Assessment, Client Empowerment, And Strengths

Chapter Summary

Competency Notes

Highlights

5.1 The Difference Between Diagnosis And Assessment

5.2 Examples Of Questions You Can Ask During Assessment

5.3 Avoiding A Dangerous Situation

5.4 Taking Care Of Yourself

5.5 Sociograms

5.6 A Format For Analyzing A Community Or Neighborhood

Chapter 6: Planning In Generalist Practice

Introduction

LO 6-1 Planning In Generalist Practice: Integrating Micro, Mezzo, And Macro

Step 1: Work With Your Client(s)

Critical Thinking Questions 6.1

Step 2: Prioritize Problems—Which Problem Should You Work On First

Step 3: Translate Problems Into Needs

Step 4: Evaluate Levels Of Intervention—Selecting A Strategy

LO 6-2 Step 5: Establish Goals

Step 6: Specify Objectives

Step 7: Specify Action Steps

LO 6-3 Step 8: Formalize A Contract/Service Agreement

LO 6-4 Planning In Mezzo Practice

The Complexity Of Setting Objectives In Mezzo Practice

Contracts In Mezzo Practice

Critical Thinking Questions 6.2

LO 6-5 Planning In Macro Practice

An Approach To Program Planning

Critical Thinking Questions 6.3

Chapter Summary

Competency Notes

Highlights

6.1 Potential Areas Of Clients’ Strengths

6.2 Using The Concepts Of Performance, Conditions, And Standards To Establish Goals And Objectives

6.3 Clarifying Vague Goals And Objectives

6.4 Planning A Health Clinic

Chapter 7: Examples Of Implementation In Generalist Practice

Introduction

LO 7-1 Social Work And Child Maltreatment

A Profile Of Child Maltreatment

Critical Thinking Questions 7.1

Incidence Of Child Maltreatment

Characteristics Of Perpetrators

LO 7-2 Child Protective Services

Family Preservation Philosophy: Empowering Families

LO 7-3 Child Protective Services And Planned Change

The Generalist Intervention Model: Engagement

The Generalist Intervention Model: Assessment

The Generalist Intervention Model: Planning

The Generalist Intervention Model: Implementation

The Generalist Intervention Model: Evaluation, Termination, And Follow-Up

Empowerment, Child Maltreatment, And Practice With Families And Groups

Empowerment, Child Maltreatment, And Practice With Organizations And Communities

Critical Thinking Questions 7.2

LO 7-4 Crisis Intervention

The Crisis Process

Steps In Crisis Intervention

Critical Thinking Question 7.3

A Case Example Of Crisis Intervention In Micro Practice

Critical Thinking Questions 7.4

Crisis Intervention With Families And Groups

Crisis Intervention With Organizations And Communities

LO 7-5 Disaster Relief: Macro-Level Crisis Intervention

Assessment In Disaster Relief

Intervention In Disaster Relief

Practice Issues With Diverse Groups

LO 7-6 Social Work Practice With Older Adults

Critical Thinking Questions 7.5

Critical Thinking Questions 7.6

LO 7-7 Social Work Practice And Immigration Status Issues

LO 7-8 Alcohol And Other Substance Abuse

People With Alcohol Problems

Alcoholism And Family Relationships

Your Role In Intervention With People Who Have Alcohol Use Disorders

Treatment Approaches For Alcoholism

Critical Thinking Questions 7.7

Other Issues

Empowerment At The Mezzo Level

Empowerment At The Macro Level

Critical Thinking Questions 7.8

Chapter Summary

Competency Notes

Highlights

7.1 Physical Indicators Of Physical Abuse

7.2 Categories For General Indicators Of Child Neglect

7.3 Major Concepts In Crisis Intervention

7.4 A Few Words About Helping People Cope With Grief And Loss

7.5 Disaster Relief Work Versus Individual Crises

7.6 Spirituality And Religion As Potential Sources Of Strength For Older Adults

7.7 Empowerment In Work With Individuals Who Are Older Adults

7.8 Critical Issues In Working With People Having Another National Origin

7.9 Important Aoda Terms And Concepts

7.10 Your Role As A Referral Agent

7.11 Helpful Techniques In The Harm Reduction Approach

Chapter 8: Evaluation, Termination, And Follow-Up In Generalist Practice

Introduction

LO 8-1 Evaluating Social Work Practice

Definition And Purposes Of Evaluation

External Factors In Evaluation

Obstacles To Evaluation

LO 8-2 The Evaluation Process

Formative Evaluations

Summative Evaluations

Baseline

Validity

Critical Thinking Questions 8.1

Reliability

Data-Gathering Methods

Independent And Dependent Variables

Generalizability

Critical Thinking Questions 8.2

Evaluation Designs For Generalist Practice

Single-Subject Designs

Goal-Attainment Scaling

Task-Achievement Scaling

Client Satisfaction Questionnaires

Target-Problem Scaling

LO 8-3 Evaluation Designs For Programs

Needs Assessments

Evaluability Assessments

Process Analysis

Program Outcome Analysis

Continuous Quality Assurance Evaluations

Program Monitoring

LO 8-4 Issues And Problems In Evaluation

Problems In Generalizability

Wrong Choices Of Evaluation Tools

Failure To Involve Clients In The Evaluation Process

Staff Distrust Of Evaluation

Evaluation Process Interference With Service Provision

Alternative Explanations For Program Outcomes

Unanticipated Consequences

LO 8-5 Termination And Follow-Up

Ethical Practice And Critical Thinking About Termination

Critical Thinking Questions 8.3

Terminating Professional Relationships

Tasks Of Termination

Planned Terminations

Unplanned Terminations

Other Points About Termination

Reactions And Feelings In Terminations

LO 8-6 Worker Reactions To Termination

LO 8-7 Helping Clients At Termination

Planning For Termination

LO 8-8 Addressing Feelings About Termination

LO 8-9 Stabilization Of Change

Addressing Ongoing Needs Of Clients

LO 8-10 Client Follow-Up

Doing The Follow-Up

Overcoming Barriers To Follow-Up

Chapter Summary

Competency Notes

Highlights

8.1 Evaluating Programs

8.2 Finding Valid And Reliable Instruments

8.3 Cultural Competence And Evaluation

8.4 Alternate Explanations For Outcomes

8.5 Unplanned Terminations In Groups

8.6 Termination Feelings Of Family And Group Members

8.7 Possible Tasks For The Worker At Follow-Up

Chapter 9: Understanding Families: Family Assessment

Introduction

LO 9-1 Families And The Generalist Intervention Model (GIM)

Defining Families

LO 9-2 Family Verbal And Nonverbal Communication

Avenues Of Communication

Critical Thinking Question 9.1

LO 9-3 Family Structure

The Family As A System

Family Norms

Family Roles

Balance Of Power Within The Family System

Assessing Intergenerational Aspects Of Family Systems

Critical Thinking Questions 9.2

LO 9-4 Family Life Cycles

LO 9-5 Families And The Social Environment

Assessing A Family’s Access To Resources

Critical Thinking Questions 9.3

LO 9-6 Common Family Problems

Partner Difficulties

Parent-Child Relationship Difficulties

Personal Problems Of Individual Family Members

External Environmental Stresses: The Impact Of Social And Economic Forces

Critical Thinking Questions 9.4

LO 9-7 Diversity In Family Composition

Single-Parent Families

Remarriage And Blended Families

Critical Thinking Questions 9.5

LO 9-8 Cultural Competency And Family Assessment

Issues To Address When Working With Families From Diverse Cultures

Questions For Assessing Culturally Diverse Families

Critical Thinking Question 9.6

Principles For The Assessment Of Diverse Families

Chapter Summary

Competency Notes

Highlights

9.1 An Example Of Conflict Between Verbal And Nonverbal Communication

9.2 Family Norms Vary Dramatically From One Family To Another

9.3 Difficulties In Soliciting Personal Information

9.4 An Example Of Life Within A Blended Family

9.5 Personal Competencies For Working With People From Diverse Cultures

Chapter 10: Working With Families

Introduction

LO 10-1 Generalist Practice With Families

Family Treatment And The Planned Change Process

Strategizing For Family Intervention: Do You Always Have To See The Entire Family

Critical Thinking Questions 10.1

LO 10-3 Family Engagement, Assessment, And Planning

Phase 1: Alleviate Or At Least Minimize Early Apprehension

Phase 2: Ask Family Members To Explain What Is Wrong

Phase 3: Establish Agreement About What Is Wrong

Phase 4: Concentrate On How Family Members Relate To Each Other

Phase 5: Establish A Commitment To A Plan Of Action

LO 10-4 Implementation In Family Intervention

Empowerment By Emphasizing Family Strengths

Reframing

Teaching Families Problem-Solving Techniques

Teaching Child Management Methods

Offering Families Support

Role Playing

Audiovisual Recording

Homework Assignments

LO 10-5 Family Evaluation, Termination, And Follow-Up

Evaluation Of Family Intervention

Termination Of Family Intervention

Follow-Up With Families

LO 10-6 Issues Confronting Families

Multiproblem Families

Family Preservation

LO 10-7 The Importance Of Cultural Competency

Lesbian And Gay Families

Critical Thinking Questions 10.2

Working With African-American Families

LO 10-8 Family Services Today

Critical Thinking Questions 10.3

Critical Thinking Questions 10.4

Critical Thinking Questions 10.5

Critical Thinking Questions 10.6

Critical Thinking Questions 10.7

LO 10-9 Macro Practice With Families: The Promotion Of Social, Economic, And Environmental Justice

Chapter Summary

Competency Notes

Highlights

LO 10-2 10.1 Strengths-Based Approaches To Assessment

10.2 Four Ways Of Exploring A Target Problem

10.3 Terms Used To Describe Various Sexual Orientations

10.4 Confronting Homophobia

10.5 Empowerment Of Lesbians And Gay Men

10.6 Families, Macro Practice, And The Integration Of Policy And Practice

Chapter 11: Values, Ethics, And The Resolution Of Ethical Dilemmas

Introduction

LO 11-1 The National Association Of Social Workers (NASW) Code Of Ethics

Social Workers’ Ethical Responsibilities To Clients

Critical Thinking Question 11.1

Critical Thinking Question 11.2

Critical Thinking Question 11.3

Critical Thinking Question 11.4

Critical Thinking Questions 11.5

Critical Thinking Question 11.6

Critical Thinking Questions 11.7

Critical Thinking Question 11.8

Critical Thinking Question 11.9

Critical Thinking Question 11.10

Critical Thinking Questions 11.11

Critical Thinking Questions 11.12

Critical Thinking Question 11.13

Social Workers’ Ethical Responsibilities To Colleagues

Critical Thinking Question 11.14

Critical Thinking Question 11.15

Critical Thinking Questions 11.16

Critical Thinking Question 11.17

Critical Thinking Question 11.18

Critical Thinking Question 11.19

Social Workers’ Ethical Responsibilities In Practice Settings

Social Workers’ Ethical Responsibilities As Professionals

Social Workers’ Ethical Responsibilities To The Social Work Profession

Social Workers’ Ethical Responsibilities To The Broader Society

LO 11-2 The Canadian Association Of Social Workers Code Of Ethics

LO 11-3 Ethical Principles At The International Level

Human Rights And Social Justice

LO 11-4 Ethical Dilemmas

LO 11-5 Decision-Making Steps To Tackle Ethical Dilemmas

Step 1: Recognize The Problem

Step 2: Investigate The Variables Involved

Step 3: Get Feedback From Others

Step 4: Appraise What Values And Ethical Standards Apply To The Dilemma

Step 5: Evaluate The Dilemma On The Basis Of Established Ethical Principles

Step 6: Identify And Think About Possible Alternatives To Pursue

Step 7: Weigh The Pros And Cons Of Each Alternative

Step 8: Make Your Decision

LO 11-6 Ranking Ethical Principles: Dolgoff, Harrington, And Loewenberg’s Ethical Principles Scre

Principle 1: People Have The Right To Exist With Their Basic Needs Met

Principle 2: People Have The Right To Treatment That Is Fair And Equal

Principle 3: People Have The Right To Have Free Choice And Freedom

Principle 4: People Have The Right To Experience No Harm Or Injury That Is Minimal

Principle 5: People Have The Right To Cultivate A Good Quality Of Life

Principle 6: People Have The Right To Secure Their Privacy And Confidentiality

Principle 7: People Have The Right To Understand The Truth And All Available Information

Postscript

LO 11-7 Ethical Dilemmas In Generalist Practice

Confidentiality And Privileged Communication

Self-Determination And Paternalism

Critical Thinking Questions 11.20

Critical Thinking Questions 11.21

Dual Relationships

Critical Thinking Questions 11.22

Critical Thinking Questions 11.23

Critical Thinking Questions 11.24

Critical Thinking Question 11.25

Critical Thinking Question 11.26

Critical Thinking Question 11.27

Critical Thinking Questions 11.28

Critical Thinking Questions 11.29

Critical Thinking Question 11.30

Telling The Truth

Critical Thinking Questions 11.31

Critical Thinking Questions 11.32

Critical Thinking Questions 11.33

Laws, Policies, And Regulations

Critical Thinking Questions 11.34

Critical Thinking Questions 11.35

Critical Thinking Questions 11.36

Whistle-Blowing

Distribution Of Limited Resources

LO 11-10 Personal And Professional Values

Chapter Summary

Competency Notes

Highlight

11.1 A Summary Of Ethical Standards In The Nasw Code Of Ethics

11.2 Canadian Association Of Social Workers Code Of Ethics Core Values

LO 11-8 11.3 Ethical Communication And “Netiquette” On The Internet

LO 11-9 11.4 Self-Determination And People With Physical Disabilities: An Empowerment Approach

11.5 Dual Relationships Between Supervisors And Supervisees

Chapter 12: Culturally Competent Social Work Practice

Introduction

LO 12-1 Diversity In The United States

Race And Ethnicity

Disabilities

Historic And Current Discrimination

LO 12-2 Barriers To Culturally Competent Social Work

Critical Thinking Questions 12.1

LO 12-3 Integrating Cultural Competence In The Generalist Intervention Model

Engagement

Assessment

Planning

Implementation

Evaluation

Termination And Follow-Up

Practice Knowledge And Skills

Native Americans/First Nations Peoples

Latinos/Hispanics

African Americans

Asian Americans And Pacific Islanders

Critical Thinking Question 12.2

People With Disabilities

Developing Culturally Competent Interventions

LO 12-4 Learners And Teachers Regarding Cultural And Other Differences

Critical Thinking Questions 12.3

Chapter Summary

Competency Notes

Highlights

12.1 Common Terminology

12.2 Online Resources

12.3 Enhancing Cultural Competency: Understanding Within-Group Differences

12.4 Talking About Disabilities—Some Dos And Don’ts

12.5 Strategies For Cultural Competence

Chapter 13: Gender-Sensitive Social Work Practice

Introduction

LO 13-1 Enhancing Gender Sensitivity

LO 13-2 Application Of The Generalist Intervention Model

LO 13-3 Feminist Perspectives On Micro, Mezzo, And Macro Practice With Women

A Definition Of Feminism For Practitioners

Critical Thinking Question 13.1

Micro Practice With Women: Common Problems

Stressful Life Events

Lack Of Self-Esteem And A Sense Of Powerlessness

LO 13-4 The Personal Empowerment Of Women

Enhance Self-Esteem

Increase Assertiveness

Critical Thinking Questions 13.2

Expand Options

Change Old Rules And Expectations

Help Women Work Together For Macro-Level Empowerment

Common Circumstances Facing Women

LO 13-5 Women And Sexual Assault

The Feminist Perspective On Sexual Assault

Reactions To Rape

Counseling Survivors Of Sexual Assault

Macro Issues Concerning Sexual Assault

LO 13-6 Intervention With Battered Women

A Profile Of Battered Women

Survivors Versus Victims: A Strengths Perspective

The Abusive Perpetrator

Cultural Influences And Battered Women

Critical Thinking Questions 13.3

The Battering Cycle

Why Does She Stay?

Empowering Battered Women Through Service Provision

Critical Thinking Question 13.4

Basic Counseling Strategies

Suggestions For Macro Practice On Behalf Of Battered Women

LO 13-7 The Feminization Of Poverty

Critical Thinking Question 13.5

Micro And Mezzo Perspectives On Women And Poverty

Macro Perspectives On Women And Poverty

Critical Thinking Questions 13.6

The Need For Ongoing Learning

Chapter Summary

Competency Notes

Highlights

13.1 Are You A Feminist

13.2 Principles Of Feminist Counseling

13.3 Each Of Us Has Certain Assertive Rights

13.4 A Feminist Approach To Macro Practice: Seeking Social And Economic Justice

13.5 An International Perspective On Domestic Violence

13.6 Women’s Salaries In Social Work

13.7 Confronting Sexual Harassment

Chapter 14: Advocacy

Defining Advocacy

LO 14-1 Advocacy And The Generalist Intervention Model

Case Advocacy

Cause Advocacy

Critical Thinking Questions 14.1

LO 14-2 Using Skills In Advocacy

Identifying The Goals Of Advocacy

Engaging In Advocacy And Empowerment

Targets Of Advocacy

Recognizing The History Of Advocacy In Social Work

Observations About Advocacy

Observations About Power

Observations About Organizations

Observations About Clients

Knowledge Required By Advocates

Knowing The Rights Of Clients

Identifying Avenues Of Appeal

Identifying Available Resources

Critical Thinking Questions 14.2

Thinking Strategically About Intervention

Assessing Advocacy Situations

Self-Assessment

LO 14-3 Theoretical Frameworks Related To Advocacy: Sources Of Power

Other Assessment Considerations

Planning In Advocacy Situations

LO 14-4 Making The Ultimate Decision

Advocacy Strategies And Tactics

Persuading

Using Fair Hearings And Legal Appeals

Employing Political And Community Pressure

Using The Media

Petitioning

Selecting A Strategy For Advocacy

LO 14-5 Legislative Advocacy

Recognizing Factors Affecting Legislative Advocacy

Steps In Legislative Advocacy

Chapter Summary

Competency Notes

Highlights

14.1 Indications For Advocacy

14.2 When The System Is Not Working

14.3 Guidelines For Advocacy

14.4 Writing Elected Officals

Chapter 15: Brokering And Case Management

Introduction

LO 15-1 A Definition Of Brokering

The Importance Of The Brokering Role In Generalist Practice

The Effective Broker

The Importance Of Knowing Resources

Types Of Resources

Critical Thinking Questions 15.1

The Planned Change Process In Brokering

Identifying And Assessing Client Needs

Identifying And Assessing Potential Resource Systems

Making The Referral

Helping The Client Use Resource Systems

Follow-Up And Evaluation Of Resource Systems

LO 15-2 Case Management

What Is Case Management

The Importance Of Case Management For Generalist Practice

Assessment

Planning

Intervention

Evaluation In Case Management

Termination In Case Management

Follow-Up In Case Management

Factors Influencing Case Management Service Delivery

Critical Thinking Questions 15.2

General Observations About Both Brokering And Case Management

LO 15-3 Advancing Social, Economic, And Environmental Justice

LO 15-4 Use Evaluation Evidence To Inform Practice

Chapter Summary

Competency Notes

Highlights

15.1 Community Resource Directory Index

15.2 Resource Directory Listing

15.3 An Overview Of Case Management

15.4 Motivating Techniques

15.5 Case Management For A Client Who Has Mental Disabilities

Chapter 16: Recording In Generalist Social Work Practice

Introduction

LO 16-1 The Importance Of Writing In Social Work

1. Identifying The Client And The Need

2. Documenting Services

3. Maintaining Case Continuity

4. Assisting In Interprofessional Communication

5. Sharing Information With The Client

6. Facilitating Supervision, Consultation, And Peer Review

7. Monitoring The Process And Impact Of Service

8. Educating Students And Other Professionals

9. Supplying Information For Administrative Tasks

10. Providing Data For Research-Informed Practice

LO 16-2 What Is In The Record

1. The Date Of Your Interaction With The Client

2. Basic Information About The Client

3. Reason For Client Contact

4. More Detailed Information About The Client’s Problem And Situation

Critical Thinking Question 16.1

5. Aspects Of The Implementation Process

6. Follow-Up Information

7. Comments And Questions To Discuss With A Supervisor Or Another Worker

LO 16-3 Recording Formats

Process Recording

Using Audiovisual Recording

Critical Thinking Questions 16.2

Progress Notes

Taking Notes During The Interview

Critical Thinking Questions 16.3

Narrative Recording

Summaries Of Treatment Conferences

Problem-oriented Recording

Recording Progress In Groups

Writing Letters

LO 16-4 E-ma